We aim to provide a smooth and enjoyable shopping experience at Archid Next Gen. Because many of our products are imported, curated, limited-edition, or delicate, we follow a strict but polite No-Return / No-Refund policy.
1. No Returns or Refunds After Purchase
Once an order is placed and processed, we cannot accept returns or refunds for reasons such as:
- Change of mind
- Disliking the product
- Wrong product ordered by customer
- Size or fit issues (for apparel)
2. Exceptions: We Will Support You If
We will assist you in the following rare cases:
- You receive a damaged product
- You receive a wrong item
- You receive an incomplete shipment
3. Conditions for Support
- You must contact us within 24 hours of delivery
- Provide clear photos or video proof
- Resolution (replacement/store credit) will depend on product availability and case review
- You can place the replacement order within 24hrs of delivey, and all the products will be delivered to you back within 2-3 business days or will provide u store credits
- Store Credits will be credited within 2-3 days and it will be applicable for 1 month duration
4. Our Commitment
Even with a strict policy, we always try to offer:
- Polite and supportive customer service
- Fair handling of genuine issues
- Quick response times
Your satisfaction matters to us, and we will do our best to assist within reasonable limits.
